Refund policy

Thank you for shopping with HEALTHY BIKER. We want you to be satisfied with your purchase. This Refund & Return Policy explains when you may return a bicycle, bike accessory, equipment, or other product and request a refund.

1. Returns
We accept returns in accordance with applicable consumer protection laws in the United States and United Kingdom.

Please contact us at support@healthybiker.shop before sending anything back. Do not return a product without first receiving return instructions from our customer service team.

For products eligible for a voluntary return, the item should generally be:
• Unused and in its original condition
• In the original packaging where reasonably possible
• Complete with all accessories, manuals, components, and included parts
• Free from damage caused after delivery
• Accompanied by proof of purchase or order information

For bicycles and bike-related products, additional return conditions may apply depending on the product and reason for return.

2. Return Period
Please contact us within 30 days of receiving your order if you would like to request a return.

This 30-day period does not limit any mandatory cancellation, return, refund, warranty, or consumer rights that may apply to you under applicable law.

For customers in the United Kingdom, statutory consumer rights remain unaffected by this policy.

3. Damaged, Defective, or Incorrect Products
If your bicycle, bike accessory, component, or other product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Please provide:
• Order number
• Description of the issue
• Photographs or videos showing the damage or defect
• Photographs of the packaging where relevant

Do not attempt significant repairs, modifications, or alterations to a damaged or defective bicycle or component before contacting us unless necessary for immediate safety.

Depending on the circumstances and applicable law, we may offer a replacement, replacement component, repair, refund, or another appropriate remedy.

4. Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within the applicable return period, subject to this policy and applicable law.

For larger products such as bicycles, the customer may be responsible for reasonable return shipping, collection, or other return-related costs where permitted by law.

Any refund may be adjusted where permitted by law if a product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.

Products that have been assembled, modified, ridden, damaged, or used beyond what is reasonably necessary for inspection may not qualify for a voluntary change-of-mind return, except where applicable law provides otherwise.

5. Non-Returnable Situations
A return may be refused, or a refund may be reduced where legally permitted, if a product has been:
• Permanently installed or substantially assembled
• Modified or altered
• Damaged through misuse, neglect, improper installation, or accident
• Used beyond what is reasonably necessary for inspection
• Returned without required components or accessories
• Damaged after delivery through customer handling

These restrictions do not affect statutory rights concerning faulty, defective, or incorrectly supplied goods.

6. Return Shipping
For approved returns due to a defective, damaged, incorrect, or otherwise non-conforming product, we will handle return shipping or collection as required by applicable law.

For voluntary returns due to a change of mind, return shipping or collection costs may be the customer's responsibility where permitted by law.

Customers should not independently arrange expensive freight returns without first contacting us.

7. Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method within 7 business days. The time for funds to appear may vary depending on the payment provider, bank, or card issuer.

8. Partial Refunds
In certain circumstances, a partial refund may be offered where a product has minor damage, missing components, or another issue and the customer agrees to keep the product.

9. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us before attempting an exchange. Depending on stock availability and applicable law, we may provide a replacement product, component, repair, refund, or another appropriate remedy.

10. Cancellations
If you need to cancel an order, contact us as soon as possible at support@healthybiker.shop. We will attempt to cancel the order before it is processed or shipped. Once dispatched, cancellation may no longer be possible and the order may need to be handled under the applicable return procedure.

11. How to Request a Return or Refund
Email support@healthybiker.shop and include:
• Full name
• Order number
• Date of purchase
• Product purchased
• Reason for the request
• Photographs or videos, if applicable

12. Contact Information
HEALTHY BIKER
United States Address:
260 Tower Rd, Ithaca, NY 14853, United States

United Kingdom Address:
561 Dumbarton Road, Clydebank, G81 4DL, United Kingdom

Email: support@healthybiker.shop

13. Your Legal Rights
Nothing in this policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.