Privacy policy

This Privacy Policy explains how HEALTHY BIKER ("we," "us," "our," or the "Company") collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
We may collect personal information that you provide directly to us, including:
• Full name
• Billing and shipping address
• Email address
• Telephone number
• Payment and transaction information
• Order details and purchase history
• Information you provide when contacting customer support
• Information you provide when submitting a return, refund, warranty, or product-support request

We may also automatically collect certain information when you visit our website, such as:
• IP address
• Browser type and device information
• Operating system
• Pages visited
• Referring website or source
• Date and time of website visits
• Website usage and interaction information
• Cookies and similar technologies

We only collect information that is reasonably necessary for our business operations and the purposes described in this Privacy Policy.

2. How We Use Your Information
We may use personal information to:
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and shipping updates
• Respond to customer inquiries
• Process returns, refunds, replacements, and warranty requests
• Provide customer support
• Maintain and improve our website and services
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with legal and regulatory obligations
• Maintain business and transaction records
• Send marketing communications where permitted by law and where you have provided any required consent

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Payment Information
Payments may be processed by third-party payment providers. We generally do not store complete payment card numbers on our own systems. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.

4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support marketing activities.

Cookies may include essential, analytics, preference, and marketing or advertising cookies, where applicable. Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

5. Analytics and Third-Party Services
We may use third-party services to help operate our website, process payments, analyze traffic, provide customer support, deliver products, or support marketing activities. These may include hosting providers, e-commerce platforms, payment processors, shipping and logistics providers, fulfillment providers, analytics providers, customer service platforms, email providers, and advertising platforms.

6. Sharing Personal Information
We may share personal information with third parties when reasonably necessary to operate our business, including payment processors, shipping companies, fulfillment providers, technology providers, customer-support providers, analytics and marketing providers, professional advisers, and government authorities where legally required.

We do not sell your personal information as a standalone product.

7. International Data Transfers
Because we may sell products to customers in the United States, United Kingdom, and other countries, and may use service providers located in different countries, personal information may be transferred to, stored in, or processed in countries other than the country in which you reside. Where required by applicable law, we will use appropriate safeguards for international transfers.

8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, resolving disputes, maintaining business records, and complying with legal, tax, accounting, and regulatory requirements.

9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

10. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning access, correction, deletion, restriction, objection, portability, withdrawal of consent, and marketing communications. These rights may be subject to legal exceptions and limitations.

11. United Kingdom and European Privacy Rights
Where applicable, we handle personal information in accordance with applicable data-protection requirements. Legal bases for processing may include performance of a contract, compliance with a legal obligation, legitimate interests, or consent.

12. United States Privacy Rights
Privacy rights vary between U.S. states. Depending on your state and applicable law, you may have rights concerning access, correction, deletion, portability, or certain types of sharing or processing.

13. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent to online services. We do not knowingly collect personal information from children in violation of applicable privacy laws.

14. Marketing Communications
Where permitted by applicable law, we may send promotional emails about our products, offers, and services. You may stop receiving promotional communications by using the unsubscribe link or contacting us. Essential transactional communications may still be sent.

15. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date.

17. Contact Us
HEALTHY BIKER
United States Address:
260 Tower Rd, Ithaca, NY 14853, United States

United Kingdom Address:
561 Dumbarton Road, Clydebank, G81 4DL, United Kingdom

Email: support@healthybiker.shop